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Customer Service

Shipping & Handling

Free Shipping

Free Shipping offer is valid on all orders shipped in the continental United States and applies to Standard Ground shipping orders only.
Please note that your order may take an additional 3 to 5 business days to ship out from our warehouses. Transit time for Free Shipping orders is 5 to 9 business days after shipping.
Shipments of orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshal Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail and orders will be shipped. Please allow 5 to 10 business days for delivery to the destinations. is proud to offer shipping to APO addresses. The delivery time for APO shipments may vary.

Shipping Confirmation Emails

We send a shipping confirmation email when all or part of your order leaves our warehouse. We will also send you a shipping confirmation email after all packages in your order have shipped.

Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times. So that we can get your purchases to you as efficiently as possible, items which ship from the same location are grouped together. One shipment may arrive as several different packages based on the size or when items are ready to be shipped. Our shipping confirmation emails will let you know how much of your order has shipped and how much remains to be shipped.

Check Order Status and Track Shipments Online

If you have a registered account with, it's easy to check the status of your orders. Simply go to View My Orders under My Account.
From there, click on any order number for complete order details, including the tracking number. Clicking on the tracking number takes you directly to the Carrier Web site, where you can follow the progress of shipments. If you don't have a account yet, set one up at My Account.
Shipping delays on some orders may occur due to the high volume of orders during our Sale Events.

Shipping notes:

After we ship your order from our warehouse, we will send a shipping confirmation email.
We will send you a final shipping confirmation email after all packages have shipped.
Orders with multiple items may ship separately and at different times.
Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
We do not offer shipping on Saturdays, Sundays or holidays.
Most items are available to ship in 1-4 business days.
Oversized and heavy items will require additional shipping charges.

Multiple Shipping Destinations: For each additional destination in the same order, a $10 will be charged.

Privacy & Security

Customer Privacy Policy

We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
Rover Store does not share customer information (including e-mail addresses) outside the Rover family of companies. We may disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Rover or as required by law.
Even within the Rover family of companies, we restrict access to your information to those individuals who need it to provide you with products or services available from Rover.
Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.
Returns, Replacements & Refunds
    • Help Us Process Your Return Quickly and Efficiently!
    • Returns can ONLY be processed if the following steps are STRICTLY followed
    • Review this Checklist Before Calling for Return Authorization
    • All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
    • Returning a DEFECTIVE ITEM
    • Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Product Shipping Center shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
    • Manufacturer Restrictions
    • Some manufacturers have implemented returns restrictions that prevent Product Shipping Center from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Product Shipping Center FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Product Shipping Center cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
    • Non-Defective Returns
    • Returns of NON-DEFECTIVE items that are returnable by Product Shipping Center to product manufacturers may, at Product Shipping Center’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Product Shipping Center’s sole discretion within 30 days of original invoice date. Please call us at 1-888-802-1141 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
    • Software And Consumables
    • ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
    • ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING (if any). All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Product Shipping Center’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
    • Step 1: Check Your Return
  • The following criteria will be followed in rejecting returns and refusing credit:
  • Products which are improperly packaged
  • Products returned to Product Shipping Center in non-qualified shipping container
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  • Products or packages with barcode label removed
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Product Shipping Center maintains serial number tracking)
  • DAMAGE: Cracked components or damage to any circuit boards
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting
  • DAMAGE: Torn or punctured tape seals
  • DAMAGE: Loose, damaged or removed screws/fasteners
  • Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return
    • Step 2: Email us for a Return Authorization (RA) Number: Product Shipping Center
    • Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be NOT processed.
    • Step 3: Ship and Insure Your Return
    • We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Product Shipping Center shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Product Shipping Center may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
    • IMPORTANT NOTICE: If Your Return does not qualify
    • In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please email us at to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.



    You should expect to receive your refund within 3-5 business days. We'll notify you via e-mail of your refund once we've received and processed the returned item.


All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

Payment, Pricing & Promotions
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