Return Policy

Returns, Replacements & Refunds

• * You may return new, unopened items sold within 30 days of delivery for a full refund.
• * DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 15% Returns Processing Service Charge.
• * Items should be returned in their original product packaging.
• * All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• * The Return Authorization number must be inside of the package.
• * Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• * Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• * If the product is found to be non-defective, an inspection fee of at least $15, or 15% per unit, will be deducted from the item price.
• * Rover-Store.com credits based on purchase price or current price, whichever is lowest.

Refunds

You should expect to receive your refund within 3-5 business days. We'll notify you via e-mail of your refund once we've received and processed the returned item.