Shipping policy

Shipping Policy

We appreciate your business! Here is our shipping policy to help you understand how we handle and ship your orders.

Domestic Shipping Only

At this time, we only ship to addresses within the United States. We do not offer international shipping.

Order Processing

All orders are processed and shipped within 1–3 business days. Please note that we do not process or ship orders on weekends or major holidays. If you place an order on a Friday, it will be processed starting the next business day.

Product Availability & Shipping Times

To provide you with the widest possible selection, some of our products are shipped directly from our distributor's warehouse. This means:

In-Stock Items: These will be shipped directly from our warehouse.
Dropshipped Items: These products are shipped directly from our distributor. Because these items are not on hand, shipping may occasionally take longer.

Estimated Delivery Times

Standard Shipping: 3–7 business days
Dropshipped Items: 7–14 business days

Please note that these are estimates and delivery times may vary due to carrier delays or other factors outside of our control.

Free Shipping

Enjoy our complimentary standard shipping on all orders!

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at rover@rover-store.com within 7 business days of the expected delivery date so we can assist you.